Order cancellation

Right to Withdraw from the Agreement

The Customer being at the same time the Consumer is exclusively entitled to withdraw from the Agreement within 14 days. The Consumer is entitled to withdraw from this Agreement within 14 days without providing the reason. The right to withdraw from the agreement expires after 14 days as of the day when the Customer has come into the possesion of the goods or as of the day when a third party other that the carrier and indicated by the Customer has come into the possession the goods.
In order to exercise the right to withdraw from the agreement, the Customer has to notify Nitai Sp. z o.o., address: ul. Dluga 16b/33, 53-658 Wroclaw, info@mohani.eu, of his decision to withdraw from this agreement under an explicit statement (for example, a document sent by mail, fax or electronic means).
The Customer may also complete and send the withdrawal form, or any other explicit statement, by electronic means, available at www.mohani.eu. If the Customer uses that option, we will immediately send him the confirmation of receiving information on the withdrawal from the agreement on a durable medium (for example by electronic means).
In order to meet the withdrawal deadline, the Customer has to send information concerning exercising the right to withdraw from the agreement that he holds before the deadline for withdrawing from the agreement.

 

Effects of Withdrawal from the Agreement

In the event of the withdrawal from the agreement, we will reimburse all payments received from the Customer immediately and at each time no later than within 14 days as of the day when we have been notified of the Customer’s decision to exercise the right to withdraw from this agreement. The amount of payments shall be reimbursed by the same means as the Customer has used in the original transaction unless the Customer has explicitly agreed to other solution; in each case, the Customer shall not incur any fees regarding this reimbursement.
We may withhold the reimbursement until we receive the goods or until we receive the confirmation of sending them to us, whichever occurs first. The Customer has to send or provide us with goods immediately and at each time no later than within 14 days as of the day when the Customer has notified us of the withdrawal from this agreement. The deadline shall be deemed observed if the Customer sends the goods within 14 days. The Customer has to bear the cost of returning the goods. The Customer is liable for any diminished value of the goods where that results from handling of the goods in any way other than what is necessary to establish the nature, characteristics and functioning of the goods.